Consignment @Home
22/10/24, 22:33
Consignment @Home
Consignment @Home Nicoletta Grillone USER
🎯 Create additional business opportunities 🎯 Strengthen relationships with Clients 🎯 Increase Client loyalty to the brand
Please find below the policies dedicated to each Zone: EMEI THE AMERICAS
💡 Click here ​for the best practices of the Consignment @Home!
Overview What?
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22/10/24, 22:33
Consignment @Home
A dedicated service that allows eligible Clients to receive a selection of our products in their homes, where they can try them on and decide which ones to purchase without leaving the comfort of their living rooms.
Who? Selected Clients whose eligibility is determined by the terms and conditions of each Zone.
Where? Usually in the same city as the Boutique. Consignments outside the city must have the Retail Head's formal approval.
How? The consignment can be performed virtually or in person. In the former, the products are delivered to the Client's home by a dedicated courier service, assisted digitally by the Client Advisor. In the latter, the Client Advisor brings the products to the Clients' homes in person and assists them face to face.
Security This service comes with various risks, from payment methods to possible product damage, which is why not every Client is eligible for it. It is strongly advisable to offer this service only to Clients you really trust. Specific Zone rules cover topics such as: Consignment limit per store Order limits Consignment duration limits Client eligibility
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22/10/24, 22:33
Consignment @Home
Exclusivity Make sure the exclusivity of this service is highlighted throughout the entire consignment process.
💡 Develop a sensational selection of products based on your exclusive knowledge of the Clients' tastes. ​Propose total looks and engage in crossoffering activities.
💡 Create a digital wish list and mood board to send to Clients. 💡 Organize virtual styling appointments with clients if the consignment is performed remotely and truly assist them throughout the process.
Payment Once the clients decide what to purchase, they can proceed with the payment directly from their homes. The Client Advisor assists them during this process. Different payment methods are accepted depending on your Zone. No Cash is accepted
Returned Items Products not purchased must be returned to the boutique on the day of the sale. The Client Advisor who organized the consignment has to check the products are the ones returned by Clients and that they are not damaged.
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Source: CLIENT/OMNI CHANNEL/Consignment @Home.pdf